Maintenance Services

Chaser Communications Telecoms Newcastle has an experienced engineering department that includes specialist telecommunications engineers. This enables us to provide maintenance cover for the majority of both recent and current telephone systems. We can also tailor bespoke packages that fit around your own specific requirements to include such things as Weekend/ 24 Hour/ Bank Holidays.

Hardware Maintenance

hardware maintenance

Whether for desktop or data centre equipment, we provide superior hardware maintenance, regardless of manufacturer.

As a Warranty Service Provider for both IBM and Lenovo, we can provide warranty repairs and maintenance for desktops, laptops, workstations, Intel servers, printers and peripherals. We also provide assistance with most other manufacturers’ off-warranty products.

Data Centre Infrastructure

data centre maintenance

For data centre infrastructure, we’ll investigate the issue and, if necessary, escalate to the appropriate vendor, managing the entire process through to resolution.
For some equipment, we don’t just guarantee the response time. We also guarantee fix time as well. That enables you to accurately plan around the point of failure, minimising downtime and protecting your investment.
We further expand our service by providing a complete IT Asset Management Service, which covers procurement through to End of Life.

Service

Service is core to our business. We view every project as the start of a long-term partnership with our client and provide a support and maintenance service that is both responsive and proactive.

Responsive Service – our team of highly skilled support engineers are available 24 hours a day, seven days a week. We recognise that your communications infrastructure is business-critical and as such, we provide a responsive and measured support service to the service level defined by your needs.
End-To-End Capability – whether we are supporting your complete infrastructure, or just a component of it, our support engineers understand every aspect from network to the fixed or mobile end-user device. We are therefore able to quickly identify any issues wherever they lie and assist you or your other providers to resolve these.
More Than Just Break-Fix – our team is not just there for when things break; we are there to assist you maximise the value of your communication infrastructure and applications. We see a major part of the service we provide you is as an advisor, taking your calls and answering all of your ‘what if’ and ‘how do I’ questions.
Proactive Service – we strongly believe that prevention is better than a cure and therefore you will find our service proactive. Our team is fully up-to-date with each of the technology components and will assist you in routine maintenance as well as reviewing, evaluating and advising you on what upgrades and service packs are required.