Support Services

At Chaser Communications Telecoms Newcastle we pride ourselves on providing exceptional customer service and our reputation for doing so is testament to the hard work our dedicated Operational Support Team do. Throughout the initial stages of any install or transfer they are always at hand to support and answer any questions you may have. During these processes they will keep you constantly updated about the current status as well as providing information regarding the next steps thereby ensuring you are always kept in the loop about what is happening. Should you at any point have any questions or queries, the team are only too happy to help and assist in any way they can and can be contacted directly on 0845 340 3703 or via email

Exceptional Customer Service

customer support

Our dedicated team not only offer a local personalised service but also a highly trained, professional support infrastructure. We can support your business regardless of size, location and structure.

Our service team are able to provide high quality service across of the North East including the Borders, Newcastle, Sunderland, Middlesbrough, Darlington, Durham and North Yorkshire.

All our technicians are trained to the highest standards on all our products ensuring we meet a high level of customer satisfaction.

Dedicated Team

technical support

Clients can be confident of professionalism, quality products and exemplary client service at all times. From hassle free installation, technical support and prompt on-site maintenance Document Solutions are committed to ensuring only the highest of service levels are acceptable.

Require quick access to highly skilled and experienced technical support teams when you need them most? We give you that through a single point of contact whenever technical advice, support and maintenance are required.

All support and maintenance incidents are handled through our Service Desk, so you have a single point of contact from failure to fix.