From VoIP calling and cloud apps to payments, CCTV and day-to-day operations. Chaser Communications supplies business broadband and connectivity across Newcastle and the North East, with options that fit everything from small sites to bandwidth-heavy teams.
We take pride in being the region’s trusted business broadband supplier and most of our business broadband services are delivered using BT Wholesale products over the Openreach network, because it gives strong UK-wide coverage and a well-established support and engineering model — often meaning quicker fault resolution when issues occur.
We provide a full range of business internet solutions, including:
SoGEA (single-order “fibre” over copper, no phone line required) — commonly used to replace FTTC-style services and is “all-IP ready”.
SoADSL (single-order ADSL without needing a WLR/PSTN line) — designed for areas where SoGEA/FTTP aren’t available.
FTTP (Full Fibre) — higher reliability, higher speeds, and more future-proof where available.
Leased Lines — dedicated, uncontended connections with business-grade SLAs and symmetrical performance.
Resilient Leased Line options (e.g., Etherflow resilience/diversity configurations) — designed for continuity and reduced downtime risk.
satellite connectivity for rural, hard-to-reach, or quick-deploy sites (or as a resilient backup).
We can also supply services from alternative providers such as Zen, TalkTalk, and Virgin Media where a different network footprint or commercial fit is better for a particular location.
0845 340 3703
SoADSL (Single Order ADSL)
SoADSL exists to keep sites connected where modern fibre options aren’t available yet. It’s ADSL delivered without requiring an underlying Openreach WLR/PSTN service, making it suitable as a practical transitional option.
Good fit for: low-usage sites, basic connectivity needs, and certain backup scenarios.
SoGEA (Single Order Generic Ethernet Access)
SoGEA is a single-order broadband product that removes the need to order a separate traditional phone line. BT Wholesale positions it as a replacement for FTTC-style ordering, with similar coverage and an “all-IP ready” approach.
Good fit for: small to medium businesses that want stable performance without a traditional voice line.
FTTP is full fibre into the premises, which generally means fewer faults associated with copper and better long-term capability. Openreach’s pricing documentation shows multiple FTTP tiers (including 40 Mbps up to gigabit-class tiers), and industry reporting notes Openreach’s expanded “True Gigabit” portfolio.
Good fit for: cloud-heavy teams, remote working, VoIP-first businesses, and sites wanting future-proof connectivity.
Leased Lines (Dedicated connectivity)
A leased line is a dedicated, uncontended circuit designed for consistent, business-critical performance with SLAs and symmetrical speeds. If your business relies heavily on real-time services (VoIP, VPNs, cloud systems, large file transfers), leased lines are often the most stable option.
Good fit for: multi-site businesses, high call volumes, high uptime requirements, and sites where performance must be consistent.
Resilience options (Etherflow diversity/resilience configurations)
BT Wholesale’s resilience/diversity guidance for Ethernet services covers approaches that use multiple circuits and routing diversity to reduce single points of failure.
Good fit for: operations where downtime has a direct cost (customer service teams, bookings, healthcare, logistics, etc.).
Starlink Broadband
Starlink is satellite broadband that can operate where fixed-line infrastructure is limited, provided there’s a clear view of the sky. Starlink publishes typical performance ranges (download and upload) and plan-specific typical speeds.
Good fit for: rural locations, temporary sites, rapid deployment needs, or resilience/backup connectivity.
Many broadband problems aren’t caused by “broadband” alone — they come from a mismatch between the connection type, site usage, Wi-Fi/network equipment, and the demands being placed on it (especially with VoIP and cloud apps).
We take a consultative approach and manage the full process end-to-end — advice, proposal, transfer, installation and support. We’re also a BT Wholesale partner; BT Wholesale describes itself as the UK’s largest wholesale telecoms service provider and “the UK’s largest network provider”.
Usually FTTP or a leased line is ideal, but SoGEA can also work well depending on call volume and site conditions. We’ll recommend based on your real usage.
Yes — we can design a primary + backup approach (for example, a secondary fixed line or Starlink for certain sites).
Leased lines are typically delivered with business-grade service levels and defined fix targets (details depend on provider/product).
Yes — we can supply alternatives such as Zen, TalkTalk, and Virgin Media where coverage or commercial fit makes sense.
Yes. A fast broadband line is only useful if the wifi and internal network distribute it properly. We can advise on access points, network configuration and coverage. As business wifi providers, we look at the full setup, not just the line coming into the building.
Yes, that’s one of the main advantages of working with single business internet provider like Chaser Communications. We can manage your broadband, phone system, VoIP, business mobiles and IT support under one account, which simplifies billing and means one team understands your full setup.
It depends on your team size, what you use the connection for, and whether you run VoIP or cloud-based applications. A small office with five users and light cloud usage may be fine on SoGEA. A team of 30 running hosted VoIP, Microsoft 365 and cloud backups will likely need FTTP or a leased line. We’ll assess this during the free consultation and give you a clear recommendation.
We’re based in Newcastle and serve businesses across the North East, but we also support clients in other parts of the UK
