When your business phone system misbehaves, it quickly becomes a business problem — missed calls, lost sales, and staff time wasted. Chaser Communications provides telephone system support across Newcastle and the North East, with 24/7 technical assistance and onsite engineers when the fix can’t be done remotely.
We support cloud VoIP and on-premise systems (including 3CX and Yeastar setups where applicable), along with the surrounding services that usually cause disruption: SIP services, number routing, handsets, queues, auto attendants, and the network conditions that influence call quality.
0845 340 3703
You call our technical team and we begin diagnostics straight away. If we can resolve it remotely, we will — quickly and clearly. If it needs hands-on work, we’ll arrange an engineer visit and keep downtime to a minimum.
Often, yes, we’ll review what you have and advise the fastest route to stability. We support a wide range of cloud and on-premise systems, including 3CX and Yeastar. If the system is too old or unsupported, we’ll let you know honestly and can recommend an upgrade.
Yes, we’ll check the configuration and the network factors that typically cause VoIP issues. Common causes include insufficient bandwidth, poor Quality of Service (QoS) settings, or misconfigured SIP trunks. We diagnose the root cause rather than just restarting the system.
A typical telephone system maintenance plan includes scheduled health checks, firmware and software updates, configuration reviews, and performance reporting.
For managed support customers, we aim to begin remote diagnostics within the hour during business hours. On-site visits are typically arranged same-day or next business day depending on the fault and location.
Yes. We support businesses with multiple locations across the North East and beyond, including setups where sites are connected via VoIP or cloud-based systems. Remote diagnostics means we can often resolve issues at other sites without sending an engineer.
