Chaser Communications offers offers SIP and business VoIP solutions, giving you modern call handling and a cleaner path away from legacy phone lines. If your current setup is ageing, expensive, or limiting how your team works, we’ll recommend a best-fit upgrade that improves reliability and caller experience.
As one of the North East’s established VoIP service providers, we handle everything from initial consultation through to installation, number porting and ongoing support, so you’re not left to figure it out yourself.
Openreach states the UK’s analogue network is due to be switched off by 31 January 2027, and that analogue phone lines stopped being sold to new customers from September 2023.
Your calls run over the internet, and the system is managed off-site. It’s ideal if you want flexibility, remote working support and faster changes.
SIP trunking is often best when you want to keep a compatible onsite system but move your voice services over IP.
You keep your existing business telephone system and replace the old phone lines with SIP trunks, typically reducing line rental costs and giving you more flexibility with call routing.
A modern system can improve call handling, reduce costs and give your team more flexibility.
0845 340 3703
We are proud to be a local VoIP service provider, and we take a consultative approach that helps us manage the full process end-to-end, including advice, proposal, transfer, installation and support.
We’re also a BT Wholesale partner; BT Wholesale describes itself as the UK’s largest wholesale telecoms service provider and “the UK’s largest network provider”.
Usually yes, we manage the porting paperwork and process
Not always. We’ll advise on compatibility and what makes sense commercially. If your current handsets support SIP, they may work with your new VoIP telephone system without replacement.
We’ll start with a consultation and aim to improve your setup within your current spend or less, where possible. Costs depend on the number of users, handset requirements, and whether you choose hosted VoIP or SIP trunking. We’ll lay out the options clearly so you can compare.
Typically 12 months. We keep contracts straightforward so you know exactly what you’re committing to.
We plan cutovers carefully to minimise downtime and confirm everything before sign-off.
For most small businesses, a hosted VoIP system is the simplest and most cost-effective option, no onsite hardware, low monthly cost per user, and features like auto attendant and call routing included as standard.
A traditional phone line (PSTN/ISDN) sends voice over the copper network. VoIP telephone systems send voice over your internet connection instead, typically at a lower cost, with better features and more flexibility. With the analogue switch-off approaching in January 2027, most businesses will need to move to VoIP or SIP regardless.
Not necessarily. A stable business broadband connection is usually sufficient for small to mid-sized teams. For businesses with high call volumes or multiple sites, a leased line can provide guaranteed bandwidth and more consistent call quality. We’ll assess your connectivity during the consultation and advise on what’s needed.
Yes. Most business VoIP systems include mobile apps, so your team can make and receive calls on their business number from a smartphone, without giving out personal numbers. This is particularly useful for hybrid teams or staff who spend time out of the office.
We offer 24/7 support, regular system reviews and proactive monitoring. If you need changes, adding users, adjusting call routing, or updating hunt groups, we handle it so you don’t have to.
